Customer Service Analyst Madrid

Descripción de la oferta

Duración de la oferta: hasta el 10/12/2019.

Funciones

Internactional company is looking for Customer Service Specialist Arabic + English speaker.


Descripción de la oferta

* Communication activities for new operations. Engaging with local office to organize face to face meetings with the TA, TAA and Airlines.

 * Engagement with LO´s to to publish airlines payment policy once a new market has been launched.

 * FAQs review for every new market.

 * Update implementation plans for new BSP´s.

 * IEP readiness of GDS´s. Activate CCEP in Sabre, Amadeus and Travelport for all airlines accepting IEP in the new operations.

 * Prepare reports for the SteerCo & PSG.

 * Answering internal queries from OPS (CS, AGM and Invoicing) regarding new operations launched in 2020.

 * Inform AP to proceed with the Opt-In and Out from airlines in each BSP.

 * Create new IEP calendars for operations going live next year.

 * Any other task requested by IEP Manager.


Perfil del candidato

* You hold a university degree in Business Administration or any other relevant discipline;

 * You have 1-3 years of relevant experience in front office department;

 * You have a proven ability to develop strategy and drive communication campaigns;

 * You have excellent skills in research, report writing and creating presentations;

 * You have excellent organizational skills and ability to prioritize tasks and to work in a team environment;

 * You have a proactive approach to problem solving;

 * You have excellent PC skills using Microsoft Office software, particularly Word, Excel and PowerPoint;

 * Fluency in written and spoken English is a must, knowledge of other languages will be an asset;


Oferta de empleo

*Permanent contract.
*Salary. 25.000 - 30.000 €
*Place. Madrid.

Requisitos

*Permanent contract.
*Salary. 25.000 - 30.000 €
*Place. Madrid.