CUSTOMER SERVICE (Árabe + Inglés bilingue) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 21/03/2018.

Funciones

Si hablas árabe e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto!


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process

 *  Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)


Perfil del candidato

* Active language knowledge of minimum Arabic and English: bilingual level in both.
 * Experience in call center services.
 * Experience in back office tasks.


Oferta de empleo

* Location: Pozuelo de Alarcón (Madrid)
 * Permanent Contract
 * Salary: 16.000 euros/year: MondaytoFriday

Requisitos

* Horario: L-V 
* Contrato: indefinido.
* Salario: 16000 bruto/año + beneficios sociales + plan de incentivo semestral
* Seguro médico y transporte.

Se ofrece

Incentivo semestral y beneficios sociales