CUSTOMER SERVICE ARABIC AND ENGLISH - INSURANCE COMPANY Madrid


  • Madrid
  • Hace 14 horas
  • 4 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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A global health insurance service company, offers health, dental, supplemental insurance and Medicare plans to individuals, families and businesses.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/02/2018

Funciones

Are you an Arabic and English speaker? That`s the job you`re looking for!


Descripción de la oferta

Administration process

 

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 * Take full responsibility for the premium/eligibility administration

 * Handle eligibility requests from Customer Services

 * Keep records and filing up to date.

 * Implement contracts in case of new clients

 * Manage your work, taking into account the applicable procedures and agreements

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 * Commit yourself to high-quality administration and fast transactions

 

 

Communication process

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 * Respond to questions in a qualitative way.

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).

 * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.

 * Contribute to maintaining a co-operative and friendly working environment.

 *  Inform the Operations Manager on problems and inefficiencies.


Perfil del candidato

* Arabic and English: bilingual level in both.

 * Experience in call center services.

 * Experience in back office tasks.


Oferta de empleo

* Horario: L-V (8 a 15:45; 9 a 16:45)

 * Contrato: Permanente

 * Salario: 15000 - 16000 bruto/año

 * Porcentaje sobre objetivos; seguro médico y transporte.

Requisitos

Arabic and English: bilingual level in both.

*Experience in call center services.

*Experience in back office tasks.


 
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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