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CUSTOMER SERVICE ARABIC AND ENGLISH - INSURANCE COMPANY Madrid
- Ref: 2242491
- Page Personnel
- Hace 14 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
A global health insurance service company, offers health, dental, supplemental insurance and Medicare plans to individuals, families and businesses.
Duración de la oferta: hasta el 09/02/2018
Are you an Arabic and English speaker? That`s the job you`re looking for! Descripción de la oferta Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Relations to other positions * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...). * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication. * Contribute to maintaining a co-operative and friendly working environment. * Inform the Operations Manager on problems and inefficiencies. Perfil del candidato * Arabic and English: bilingual level in both. * Experience in call center services. * Experience in back office tasks. Oferta de empleo * Horario: L-V (8 a 15:45; 9 a 16:45) * Contrato: Permanente * Salario: 15000 - 16000 bruto/año * Porcentaje sobre objetivos; seguro médico y transporte.
Arabic and English: bilingual level in both. *Experience in call center services. *Experience in back office tasks.
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