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Customer Service (Arabic ME or French) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Inscripción cerrada
  • 6 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

Importante empresa de seguros sanitarios selecciona un perfil de Nativo Arabic ME o French Speaker y nivel alto de Inglés muy orientado al trato al cliente
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 23/05/2019

Funciones

If you speak native Arabic ME o French Speaker and English Speaker and like being in contact with clients, this is your job

Administration process
Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration
Handle eligibility requests from Customer Services
Keep records and filing up to date.
Implement contracts in case of new clients
Manage your work, taking into account the applicable procedures and agreements
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions

Communication process
Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native Arabic ME or French Speaker and English
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

- Contrato: Indefinido
- Jornada ( Monday to Friday ): Arabic ME ( 2 positions) 8 to 15.45H or 12 to 19.45 and French Speaker 15 to 22.45H
- Salario: 18.000 euros
- Todas las vacantes tienen beneficios sociales: 7 % variable + seguros medicos + plus transporte
- Ubicación: Pozuelo
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    2

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