CUSTOMER SERVICE (Árabic/German) Madrid

  • Madrid
  • Hace 22 horas
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Important multinational Company seeks 2 Business Development Representatives, Arabic or German bilingual, with experience in Lead Generation and Telemarketing.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 30/08/2017


If you speak Arabic or German and English, and like being in contact with clients, this is your job!

Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process

 *  Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Perfil del candidato

* Active language knowledge of minimum Arabic/German and English: bilingual level in both.
 * Experience in Telemarketing and Lead Generation
 * Experience in back office tasks.

Oferta de empleo

* Temporary Contract: 1 year
 * Location: Madrid
 * Salario: 1.400 euros/month
 * M-F (9H - 18H)


*Active language knowledge of minimum German and English: bilingual level in both.
*Experience in call center services.
*Experience in back office tasks.

Se ofrece

Beneficios Sociales
  • Área

    Atención al cliente

  • Categoría o nivel


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