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CUSTOMER SERVICE (Árabic/German) Madrid
- Ref: 2165648
- Page Personnel
- Hace 22 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
Important multinational Company seeks 2 Business Development Representatives, Arabic or German bilingual, with experience in Lead Generation and Telemarketing.
Duración de la oferta: hasta el 30/08/2017
If you speak Arabic or German and English, and like being in contact with clients, this is your job! Descripción de la oferta Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Perfil del candidato * Active language knowledge of minimum Arabic/German and English: bilingual level in both. * Experience in Telemarketing and Lead Generation * Experience in back office tasks. Oferta de empleo * Temporary Contract: 1 year * Location: Madrid * Salario: 1.400 euros/month * M-F (9H - 18H)
*Active language knowledge of minimum German and English: bilingual level in both. *Experience in call center services. *Experience in back office tasks.
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