Customer Service. Bilingual German + English Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 19/09/2019.

Funciones

If you speak English and German and like being in contact with clients, this is your job!

Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration.
Handle eligibility requests from Customer Services.
Keep records and filing up to date.
Implement contracts in case of new clients.
Manage your work, taking into account the applicable procedures and agreements.
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions.
Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Bilingual English and German
- Customer Service and Call Center Experience.
- Experience in back office tasks.

Se ofrece

- Perm Contract
- Different schedules.
- Salary: € 16.000/17.000 per anum + 7% commission + medical insurance + bus
- Localication: Pozuelo de Alarcón.