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CUSTOMER SERVICE (Chineese/ Japanese) Madrid
- Ref: 2289822
- Page Personnel
- Hace 8 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
* Importante Empresa multinacional americana, del sector seguros sanitarios y con presencial en 30 países, necesita incrementar su departamento de atención al cliente.
Duración de la oferta: hasta el 02/05/2018
If you speak Chineese or Japanese, have a high English level, and like being in contact with clients, this is your job! Descripción de la oferta * Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Relations to other positions * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...). * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication. * Contribute to maintaining a co-operative and friendly working environment. * Inform the Operations Manager on problems and inefficiencies. Perfil del candidato * Active language knowledge of minimum Japanese, and English: bilingual level in both. * Experience in call center services. * Experience in back office tasks. Oferta de empleo * Permanent Contract * Salary: 18.000 euros/year + Social Benefits * Sunday - Thursday (8.15-15.45h)
*Permanent Contract *Salary: 18.000 euros/year + Social Benefits *Sunday - Thursday (8.15-15.45h)
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