Customer service Chinese + English Madrid


  • Madrid
  • Hace 22 horas
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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International company located in Madrid is looking for Chinese + English + Spanish speaker to join the company as soon as possible.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 25/02/2019

Funciones

Digital commerce company is looking for Chinese + English + Spanish speaker.


Descripción de la oferta

* Excellent verbal communication skills including listening, probing and negotiating with customers.

 

 * The ability to deal with difficult customer scenarios in a manner that creates a positive customer experience.

 

 * Assist customers in navigating complex site and policy issues.

 

 * Resolve customer questions and concerns efficiently and accurately.

 

 * Be empathetic to customer concerns and display sincere desire to serve.

 

 * Well-developed sense of urgency and follow through.

 

 * Effectively manage call handle times and after call work.

 

 * Develop and maintain knowledge of Company organizations and their functions in order to solve problems for customers or escalate issues to the appropriate department(s)/group(s).

 

 * Personal and professional conduct that is consistent with Company culture.


Perfil del candidato

* Chinese speaker as well as a good level of Spanish and English.

 

 * Bachelor's Degree or equivalent preferred.

 

 * 1-2 years of Customer Service Experience, ideally in a fast-paced environment.

 

 * Strong organizational skills.

 

 * Proactive approach to problem solving.

 

 * Demonstrating excellent oral and written communication skills.

 

 * Proficient in Microsoft programs.

 

 * Comfortable to work in multi-cultural environment.


Oferta de empleo

*Salary. 18.000 + bonus + benefits

*Schedule. W- S from 9 - 18

*Contract. Temporary + permanent.

*Location. Madrid.

Requisitos

*Salary. 18.000 + bonus + benefits 

*Schedule. W- S from 9 - 18

*Contract. Temporary + permanent.

*Location. Madrid.
  • Área

    Comercial, ventas

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    2

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