Customer service Chinese + English Madrid


  • Madrid
  • Hace 6 horas (Actualizada)
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

International company in new technologies.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 16/04/2020

Funciones

 * Deliver excellent customer experiences in all interactions with internal and external customers.
 * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
 * Prepare product or service reports by collecting and analyzing customer information.
 * Manage large amounts of incoming calls.
 * Identify and assess customers' needs to achieve satisfaction.
 * Build sustainable relationships of trust through open and interactive communication.
 * Provide accurate, valid and complete information by using the right methods/tools.
 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 * Resolve customer complaints via phone, email, mail or social media.
 * Analysis, achievement and monitoring of KPIS.

Requisitos

 * High school diploma or equivalent.
 * Experience as a sales representative in a call center.
 * Native level of Chinese (written and spoken)
 * Fluent in English (written and spoken)
 * Tech savvy skills to learn new software/applications quickly.
 * Ability to communicate effectively, both verbally and in writing.
 * Ability to approach problems logically.
 * Strong planning & Scheduling skills.
 * Organizing and planning time spend on specific activities.
 * Keyboard skills.
 * Knowledge of using MS Office apps, specific Word and Excel.

Se ofrece

*Salaray. 18.000 - 20.000 €
*Permanent contract.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    7

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