Customer Service Coordinator w/ Native level of French Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 40 horas (Actualizada)
  • 18 inscritos

Jornada sin especificar - Contrato sin especificar - Entre 25.000 y 28.000€ Brutos/anuales - Al menos 2 años de experiencia

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Babel Profiles

Babel Profiles is a Recruitment Agency based in the city centre of Barcelona. We find multilingual professionals for national and international companies in Barcelona.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

Great opportunity to join a young, innovative and proactive work team, creating an exceptional work environment. The growing company wants to incorporate a Coordinator for our Customer Service department. Reporting directly to the COO, the supervisor should assure an excellent customer service for the customers in Spain and France. 

- Boost the customer service department to levels of excellence;
- Supervise and monitor our quality standards;
- Define and supervise the KPI’s of the customer care department;
- Maintain and update the documentation and the manuals used by the team (macros, help centre, FAQs, …);
- Implement strategies to improve que efficiency of our contact centre tools (Zendesk);
- Train new agents and detect training needs in the team;
- Supervise a team of 14 international members: coaching, 1to1 meetings and review, establish the planning and sizing the team;
- Involved in the recruitment process for new agents.

Requisitos

- +2 years of experience in a similar role (Call Centre, Customer Service department, …) and in team management;
- Good level of English and Spanish;
- Communication skills, positive thinking and eager to help;
- Customer oriented above al;
- Excellence: capacity of organisation, planning and execution. Focus on details and work under pressure;
- Team: collaborate with other departments, being able to share achievements, fails, successes and solving problems together;
- Problem-solver mindset.

A plus if you have:
- Experience in another e-commerce;
- Knowledge of Zendesk.

Se ofrece

- Attractive salary + ticket restaurant;
- Social benefits: private health insurance, kindergarden and ticket transport;
- English or Spanish classes once a week in the company; 
- Internal and external trainings to build your career path and possibilities to grow in the company.
- Great working environment, you will be part of an excellent motivated and professional team;
- Schedules Monday - Friday from 9h to 18h;
- The office is based in the heart of Barcelona (Diagonal - Aribau);
- Free tea and fruit + afterworks.

Etiquetas

  • frances
  • customer service
  • e-commerce
  • español
  • french
  • coordinator
  • spanish
  • customer service coordinator
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    2

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