Descripción de la oferta
Proceso de selección continuo
Great opportunity to join a young, innovative and proactive work team, creating an exceptional work environment. The growing company wants to incorporate a Coordinator for our Customer Service department. Reporting directly to the COO, the supervisor should assure an excellent customer service for the customers in Spain and France.
- Boost the customer service department to levels of excellence;
- Supervise and monitor our quality standards;
- Define and supervise the KPI’s of the customer care department;
- Maintain and update the documentation and the manuals used by the team (macros, help centre, FAQs, …);
- Implement strategies to improve que efficiency of our contact centre tools (Zendesk);
- Train new agents and detect training needs in the team;
- Supervise a team of 14 international members: coaching, 1to1 meetings and review, establish the planning and sizing the team;
- Involved in the recruitment process for new agents.
- +2 years of experience in a similar role (Call Centre, Customer Service department, …) and in team management;
- Good level of English and Spanish;
- Communication skills, positive thinking and eager to help;
- Customer oriented above al;
- Excellence: capacity of organisation, planning and execution. Focus on details and work under pressure;
- Team: collaborate with other departments, being able to share achievements, fails, successes and solving problems together;
- Problem-solver mindset.
A plus if you have:
- Experience in another e-commerce;
- Knowledge of Zendesk.
- Attractive salary + ticket restaurant;
- Social benefits: private health insurance, kindergarden and ticket transport;
- English or Spanish classes once a week in the company;
- Internal and external trainings to build your career path and possibilities to grow in the company.
- Great working environment, you will be part of an excellent motivated and professional team;
- Schedules Monday - Friday from 9h to 18h;
- The office is based in the heart of Barcelona (Diagonal - Aribau);
- Free tea and fruit + afterworks.
Atención al cliente
Categoría o nivel