Customer Service Coordinator w/ Native level of Spanish Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 10/06/2020.

Funciones

Great opportunity to join a young, innovative and proactive work team, creating an exceptional work environment! Our client is a growing company that wants to incorporate a Coordinator for its Customer Service department. Reporting directly to the COO, the supervisor should assure an excellent customer service for the customers in Spain. 

- Boost the customer service department to levels of excellence;
- Supervise and monitor our quality standards;
- Define and supervise the KPI’s of the customer care department;
- Maintain and update the documentation and the manuals used by the team (macros, help centre, FAQs, …);
- Implement strategies to improve que efficiency of our contact centre tools (Zendesk);
- Train new agents and detect training needs in the team;
- Supervise a team of 7/9 members: coaching, 1to1 meetings and review, establish the planning and sizing the team;
- Involved in the recruitment process for new agents.

Requisitos

- +2 years of experience in a similar role (Call Centre, Customer Service department, …) and in team management;
- Native level of Spanish and a high level of English;
- Communication skills, positive thinking and eager to help;
- Customer oriented above all;
- Excellence: capacity of organisation, planning and execution. Focus on details and work under pressure;
- Team: collaborate with other departments, being able to share achievements, fails, successes and solving problems together;
- Problem-solver mindset.

A plus if you have:
- Experience in another e-commerce;
- Knowledge of Zendesk.

Se ofrece

- Attractive salary + ticket restaurant;
- Social benefits: private health insurance, kindergarden and ticket transport;
- English classes once a week in the company; 
- Internal and external trainings to build your career path and possibilities to grow in the company.
- Great working environment, you will be part of an excellent motivated and professional team;
- Schedules Monday - Friday from 9h to 18h;
- The office is based in the heart of Barcelona (Diagonal - Aribau);
- Free tea and fruit + afterworks.

Etiquetas

• gestion equipos
• english
• b2c
• b2b
• customer care
• spanish