CUSTOMER SERVICE (Dutch and English Speakers) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 14 horas
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Importante Empresa multinacional americana, del sector seguros sanitarios y con presencial en 30 países, necesita incrementar su departamento de atención al cliente.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 05/03/2018

Funciones

Si hablas Holandés e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto!

Administration process
* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Coordinate and ensure a correct administrative follow-up of the clients and contracts.
* Take full responsibility for the premium/eligibility administration
* Handle eligibility requests from Customer Services
* Keep records and filing up to date.
* Implement contracts in case of new clients
* Manage your work, taking into account the applicable procedures and agreements
* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
* Commit yourself to high-quality administration and fast transactions

Communication process
*  Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
* Respond to questions in a qualitative way.
* Manage all communications (letter, fax, e-mail) to clients and insurers.
* Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions
* Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
* Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.
* Contribute to maintaining a co-operative and friendly working environment.
*  Inform the Operations Manager on problems and inefficiencies.

Requisitos

* Active language knowledge of minimum Dutch and English: bilingual level in both.
* Experience in call center services
* Experience in back office tasks.

Se ofrece

* Location: Pozuelo de Alarcon
* Salary: 15.000 - 18.000 euros/year + Social Benefits
* Permanent Contract
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    5

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