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Customer service Dutch, German or Arabic+ English speaker Madrid


  • Madrid
  • Inscripción cerrada
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

Page Personnel

Global healthcare company.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 14/06/2019

Funciones

Global healthcare company is looking for a customer service Dutch, German or Arabic+ English.


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
 * implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...

Relations to other positions

 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
 * Provideallnecessaryinformationtotheinvolvedparties: clients, insurers, theVanbredaInternationalCustomer
 * Services, Finance and Accounting, Marketing and Communication.
 * Contribute to maintaining a co-operative and friendly working environment.
 * Inform the Operations Manager on problems and inefficiencies.


Perfil del candidato

* Dutch, German or Arabic+ English.
 * Microsoft Office knowledge.
 * Experience in back office responsabilities.


Oferta de empleo

*Schedule. 8 to 15:45 h from Monday to Friday.
*Salary. 16000 €.
*Contract. Permanent.
*Place. Pozuelo de Alarcón.

Requisitos

*Schedule. 8 to 15:45 h from Monday to Friday.
*Salary. 16000 €.
*Contract. Permanent.
*Place. Pozuelo de Alarcón.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    4

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