Customer Service ( Dutch or German Speaker ) Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 01/05/2019.

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native German or Dutch Speaker  and English Speaker
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

- Jornada: Vacante con Holandés 8 a 15.45 y salario de 16.000€. Vacante con Alemán 12 a 19.45 y salario de 17.000 euros
- Todos los puestos tienen 7 % bonus + insurance + plus transporte
- Permanent Position
Zona: Pozuelo de Alarcón