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Customer Service (Dutch Speakers) Madrid


  • Madrid
  • Hace 88 días
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

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Multinational company, from the health insurance sector and with presence in 30 countries, needs to increase its customer service department.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 14/06/2018

Funciones

If you speak Dutch, have a good English level, and like being in contact with clientes, this is your job!


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process

 *  Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
 * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.
 * Contribute to maintaining a co-operative and friendly working environment.
 *  Inform the Operations Manager on problems and inefficiencies.


Perfil del candidato

* Active language knowledge of Swedish or Norwish
 * English: bilingual
 * Experience in call center services
 * Experience in back office tasks.


Oferta de empleo

* Location: Pozuelo de Alarcon
 * Permanent Contract
 * From Monday to Friday (9h-18h)
 * Salary: 15.000 euros/year + Social Benefits + Transport

Requisitos

*Location: Pozuelo de Alarcon
*Permanent Contract
*From Monday to Friday (9h-18h)
*Salary: 15.000 euros/year + Social Benefits + Transport

Se ofrece

Variable
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    5

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