Customer service English (nativer or bilingual) Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 22/07/2019.

Funciones

• Administration process:
  - Determining requirements; answering inquiries; resolving problems; fulfilling requests.
  - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  - Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  - Coordinate and ensure a correct administrative follow-up of the clients and contracts.
  - Take full responsibility for the premium/eligibility administration
  - Handle eligibility requests from Customer Services
  - Keep records and filing up to date.
  - Implement contracts in case of new clients
  - Manage your work, taking into account the applicable procedures and agreements
  - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
  - Commit yourself to high-quality administration and fast transactions.

• Communication process:
  - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
  - Respond to questions in a qualitative way.
  - Manage all communications (letter, fax, e-mail) to clients and insurers.
  - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

• French or Arabic + English.
• Experience in back office tasks.
• Enthusiasm, strong work ethic and a positive attitude.
• Sales oriented. Results-driven attitude with a hunger for success.
• Team work, fast decision making, multitasking and problem solving skills.
• Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
• Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
• Attention to detail and stress management.
• Friendly, patient, empathetic customer-oriented attitud

Se ofrece

• Schedule. Monday to Friday (9 or 11:15 to 18 or 20)
• Salary. 15500€ + 7%
• Permanent contract.
• Pozuelo de Alarcón.