Customer Service - English or Dutch or German Speaker Pozuelo de Alarcón (Madrid)
- Pozuelo de Alarcón (Madrid)
- Inscripción cerrada
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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Técnico
10
7
Contrato Fijo discontinuo
Jornada Completa
Duración de la oferta: hasta el 14/02/2019.
If you speak one of this languages bilingual (English, Dutch or German) and like being in contact with clients, this is your job! Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)
Speak one of this languages: bilingual English, German or Dutch. Experience in Customer Service.
Location: Pozuelo de Alarcon Permanent Contract / Indefinido Hay diferentes turnos, mañana o tarde, con diferentes horarios. Salary: 16.000 euros/year + 7% variable + Social Benefits + Transport
Global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve our customers' health, well-being, and sense of security with the power of preventive care.
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