Customer Service English speaker Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 44 horas (Actualizada)
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Healthcare company is looking for english speaker to join the customer service department.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 29/07/2019

Funciones

 * Administration process:
- Determining requirements; answering inquiries; resolving problems; fulfilling requests.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Coordinate and ensure a correct administrative follow-up of the clients and contracts.
- Take full responsibility for the premium/eligibility administration
- Handle eligibility requests from Customer Services
- Keep records and filing up to date.
- Implement contracts in case of new clients
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions.

 * Communication process:
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Manage all communications (letter, fax, e-mail) to clients and insurers.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...

Requisitos

 * Experience in back office tasks.
 * Enthusiasm, strong work ethic and a positive attitude.
 * Sales oriented. Results-driven attitude with a hunger for success.
 * Team work, fast decision making, multitasking and problem solving skills.
 * Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
 * Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
 * Attention to detail and stress management.
 * Friendly, patient, empathetic customer-oriented attitud.

Se ofrece

* Schedule. Monday to Friday (9 or 11:15 to 18 or 20)
 * Salary. 15500€ + 7%
 * Permanent contract.
 * Pozuelo de Alarcón.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    5

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