Customer Service Executive-Spanish and English Speaker Madrid

Descripción de la oferta

Duración de la oferta: hasta el 20/04/2019.

Funciones

La mayor empresa tabacalera del mundo busca un Customer Service Executive para dar soporte a un nuevo proyecto en plena expansión internacional.


Descripción de la oferta

Working in the Customer Relations department, this person will be responsible to support
implementation of customer care initiatives in all physical touch points in the market.

 

You will be responsible for:

Supportingdaily escalation procedures toensure quick issue resolution;SupportingRetail staff with key content for CC activities: activity briefings, processes,updates;

Supporting Staff Trainers in the trainings of Sales Experts;
Monitoringquality and performance of all interactions with customers in physicaltouchpoints andpropose improvement initiatives;

SupportingCC Analyst in gathering Performance data for physical touchpoints;SupportingOperations Manager in ensuring retail/physicalTP capacity, implementationof extended services, supervision of performance and budget alignment.


Perfil del candidato

Higher education in Management, Marketing,Businessor similar.

¡IMPORTANT!: Previous experience handling and resolving customer inquiries, interactions,and detailsof actions. (at least FIVE YEARS of experience IN SOLVING PROBLEMS/CUSTOMER SERVICE)

Previous experience in customer care or supply chain is a plus.

Advanced understanding of Microsoft Office.

Language Skills: Spanish(native) and English C1. Portugueseis a plus.

Ability to work under targets and with deadline.

Ability to manage multiple projects in a fast-paced, dynamic environment.


Oferta de empleo

Salario: Depende de la valía del candidato.

 

Horario: L-J: 9:00a.m - 18:00p.m 

 V: 9:00a.m - 15:00p.m

 

Ubicación: Cuzco. Madrid Centro.

 

Contrato temporal de 3 a 6 meses de duración

Requisitos

¡IMPORTANT!:at least FIVE YEARS of experience IN RESOLVIG PROBLEMS/CUSTOMER SERVICE

Language: Spanish(native)and English C. Portuguese is a plus.