Customer Service FR/EN (h/m) - Fashion Industry Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 18/06/2019.

Funciones

Great job opportunity for customer service agent with fluent French and English with interest in the fashion sector.


Description

* Attending inbound calls and emails from customers, regarding their shopping experience, orders, deliveries and processing payments.
 * Handling new incoming reclaims and making sure that they are handled accordingly.
 * Management of administrative tasks.
 * Providing great customer service quality (phone, e-mail, chat).
 * Manage consumer complaints or requests with interest and attention.
 * Deal with both B2B from stores and B2C from Consumers.


Profile

* Being open to feedback and to communicate with your team in a clear and straightforward way.
 * The ability to multitask and handle the pressure of a busy day.
 * The drive and ambition to complete your tasks in a timely and effective manner.
 * A willingness to learn and improve
 * French language - native or skilled as native in speaking and writing
 * English language - intermediate level in speaking and writing (B1)


Job Offer

* Full-time position (40h/week)
 * Supporting personal growth by providing various types of training sessions
 * Competitive salary based on benchmark tests in Barcelona
 * Work in a friendly environment where we promote diversity and equality
 * Flexible shift patterns between 8am and 9pm, Monday to Sunday
 * Additional payment when working on public holidays and Sundays
 * 2 weeks induction training in English

Requisitos

*French language - native or skilled as native in speaking and writing
*English language - intermediate level in speaking and writing (B1)
*Customer service experience