Customer Service (French AND English) Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 28/02/2019.

Funciones

Importante empresa de seguros sanitarios selecciona un perfil de Nativo Francés y nivel alto de Inglés muy orientado al trato al cliente

Administration process
Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration
Handle eligibility requests from Customer Services
Keep records and filing up to date.
Implement contracts in case of new clients
Manage your work, taking into account the applicable procedures and agreements
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions
Communication process

Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native French
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

- Contrato: Indefinido
- Jornada: Monday - Friday 12:00 - 20:00 ( Salario 17.000€ )
  Monday - Friday 08:45 - 16:45 ( Salario 16.000 € )
  Monday - Friday 15:00 -23:00 ( Salario 18.000€ )
- Todas las vacantes tienen beneficios sociales: 7 % variable + seguros medicos + plus transporte
- Ubicación: Pozuelo