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Customer service French + Engilsh Madrid


  • Madrid
  • Inscripción cerrada
  • 5 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Healthcare company. Internet company is looking for a customer service French+ English speaker.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 23/08/2019

Funciones

Administration process:
- Determining requirements; answering inquiries; resolving problems; fulfilling requests.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Coordinate and ensure a correct administrative follow-up of the clients and contracts.
- Take full responsibility for the premium/eligibility administration
- Handle eligibility requests from Customer Services
- Keep records and filing up to date.
- Implement contracts in case of new clients
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions.

Communication process:
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Manage all communications (letter, fax, e-mail) to clients and insurers.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

 * Experience in back office tasks.
 * Enthusiasm, strong work ethic and a positive attitude.
 * Sales oriented. Results-driven attitude with a hunger for success.
 * Team work, fast decision making, multitasking and problem solving skills.
 * Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
 * Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
 * Attention to detail and stress management.
 * Friendly, patient, empathetic customer-oriented attitud.

Se ofrece

* Schedule and salary. Monday to Friday 
- 7:00 to 14:45 h. 16.000€ + 7%
-15:15 to 23:00 h. 18.000€ + 7%
* Schedule and salary. Tuesday to Saturday.
- 15:15 to 23:00 h. 20.000€ + 7%
* Permanent contract.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    4

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