Customer Service - French or Italian Speaker (h/m) Madrid


  • Madrid
  • Hace 21 horas
  • 3 inscritos

Jornada Parcial - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Page Personnel

Global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve our customers' health, well-being, and sense of security with the power of preventive care.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 21/12/2018

Funciones

If you speak high English level and native or bilingual italian or french and like being in contact with clients, this is your job!


Descripción de la oferta

Administration process:

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 

 * Take full responsibility for the premium/eligibility administration

 

 * Handle eligibility requests from Customer Services

 

 * Keep records and filing up to date.

 

 * Implement contracts in case of new clients

 

 * Manage your work, taking into account the applicable procedures and agreements

 

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 

 * Commit yourself to high-quality administration and fast transactions

 

Communication process:

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 

 * Respond to questions in a qualitative way.

 

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)


Perfil del candidato

Native or bilingual Italian or French + high English level.

Experience in call center services. Experience in back office tasks.


Oferta de empleo

Location: Pozuelo de Alarcon

Permanent Contract

FromMondaytoFriday: 8 - 15:45h

Salary: 15.000 euros/year + Variable + Social Benefits + Transport

Requisitos

Native or bilingual Italian or French + high English level.

Experience in call center services. Experience in back office tasks.

Se ofrece

Variable + Social Benefits + Transport
  • Área

    Banca y seguros

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    10

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