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Customer Service - French or Italian Speaker (h/m) Madrid
- Ref: 2412443
- Page Personnel
- Hace 21 horas
Jornada Parcial - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
Global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve our customers' health, well-being, and sense of security with the power of preventive care.
Duración de la oferta: hasta el 21/12/2018
If you speak high English level and native or bilingual italian or french and like being in contact with clients, this is your job! Descripción de la oferta Administration process: * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process: * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Perfil del candidato Native or bilingual Italian or French + high English level. Experience in call center services. Experience in back office tasks. Oferta de empleo Location: Pozuelo de Alarcon Permanent Contract FromMondaytoFriday: 8 - 15:45h Salary: 15.000 euros/year + Variable + Social Benefits + Transport
Native or bilingual Italian or French + high English level. Experience in call center services. Experience in back office tasks.
Variable + Social Benefits + Transport
Banca y seguros
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