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Atención al cliente

Ikhigai Madrid sl

Madrid España

Hace 12 horas

TELEOPERADOR/A ATENCION AL CLIENTE SECTOR INDUSTRIAL

IMAN TEMPORING ETT, S.L.

Madrid España

Hace 12 horas

Customer Service ( French or Portuguese) Madrid


  • Madrid
  •   Inscripción cerrada
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  • Experiencia

    No se requiere experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Atención al cliente

    • Administrativo de Atención al Cliente
  • Categoría o nivel

    Empleado

  • Vacantes

    1

  • Inscritos

    8

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/01/2019.

Funciones

If you speak native Portuguese or French and English Speaker and like being in contact with clients, this is your job!


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 

 

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 

 

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 

 

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 

 

 * Take full responsibility for the premium/eligibility administration

 

 

 * Handle eligibility requests from Customer Services

 

 

 * Keep records and filing up to date.

 

 

 * Implement contracts in case of new clients

 

 

 * Manage your work, taking into account the applicable procedures and agreements

 

 

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 

 

 * Commit yourself to high-quality administration and fast transactions

 

 

Communication process

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 

 

 * Respond to questions in a qualitative way.

 

 

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 

 

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)


Perfil del candidato

- Native Portuguese or French and English Speaker

- LevelExperienceincallcenterservices

- Experience in back office tasks.


Oferta de empleo

Jornada:

1 agent 12 to 20.00h and 17.000 SBA + 7 % bonus + insurance

1 agent 15 to 23.00h and 18.000 SBE + 7 % bonus + insurance

1 agent 9 to 16.45h and Tuesday to Saturday and 18.000€ + 7 % bonus + insurance

 

Permanent Position

Zona: Pozuelo de Alarcón

Requisitos

- Native French or Portuguese

- Level Experience in call center services 

- Experience in back office tasks.

Se ofrece

7 % variable + Seguro Privado

Page Personnel

If you speak native Portuguese or French and English Speaker and like being in contact with clients, this is your job!

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

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