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Customer Service (French or Portuguese) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 3 días
  • 1 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Cerrada Inscripción

Comparte:

Empresa

Page Personnel

If you speak native French or Portuguese and English Speaker and like being in contact with clients, this is your job
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 12/03/2019

Funciones

Importante empresa de seguros sanitarios selecciona un perfil de Nativo Francés o Portugués y nivel alto de Inglés muy orientado al trato al cliente

Administration process
Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration
Handle eligibility requests from Customer Services
Keep records and filing up to date.
Implement contracts in case of new clients
Manage your work, taking into account the applicable procedures and agreements
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions

Communication process
Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native French or Portuguese
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

- Contrato: Indefinido
- Jornada:
Monday - Friday 14:00 -22:00 ( Salario 18.000€ )
- Todas las vacantes tienen beneficios sociales: 7 % variable + seguros medicos + plus transporte
- Ubicación: Pozuelo
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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