Customer Service German and English (REMOTO) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 14/06/2022.

Funciones

 * Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
 * Coordinate and ensure follow-ups of the assigned contracts/clients.
 * Handle and process medical reports.
 * Keep records and filing up to date.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
 * Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
 * Translate communications, medical reports or other documents if needed.
 * Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
 * Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Requisitos

 * Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
 * Active knowledge of English is a must (C1 level)
 * Active knowledge of German (C1 level)

Se ofrece

 * Long term contract
 * Schedule: Monday to Friday from, 9:00-16:45, 12:15-20:00 or 15:15 to 23:00
 * Salary: 17.000€ b/a + 3% bonus
 * Homeoffice