Customer Service (German or Dutch Speaker) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 2 horas
  • 2 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

If you speak native  German or Dutch and English Speaker and like being in contact with clients, this is your job!
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 12/03/2019

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions
Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native German or Dutch and English Speaker
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

Jornada y Salario:
- Vacante con Holandés: 9 a 15 ( salario 15.000€ )
- Vacante con Alemán: 12.00 a 20.00 ( salario 18.000 € )
- Salary: 18.000€ + 7 % bonus + insurance
Permanent Position
Zona: Pozuelo de Alarcón
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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