Customer Service (German or Dutch Speaker) Pozuelo de Alarcón (Madrid)

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions
Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native German or Dutch and English Speaker
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

Jornada y Salario:
- Vacante con Holandés: 9 a 15 ( salario 15.000€ )
- Vacante con Alemán: 12.00 a 20.00 ( salario 18.000 € )
- Salary: 18.000€ + 7 % bonus + insurance
Permanent Position
Zona: Pozuelo de Alarcón

• Área

  Atención al cliente

• Categoría o nivel

  Empleados

• Nº Vacantes

  1