Customer Service. German or French + English Pozuelo de Alarcón (Madrid)
- Pozuelo de Alarcón (Madrid)
- Inscripción cerrada
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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Empleado
4
3
Contrato Fijo discontinuo
Jornada Completa
Duración de la oferta: hasta el 16/09/2019.
If you speak English and German or Dutch or French and like being in contact with clients, this is your job! Determining requirements; answering inquiries; resolving problems; fulfilling requests. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Coordinate and ensure a correct administrative follow-up of the clients and contracts. Take full responsibility for the premium/eligibility administration. Handle eligibility requests from Customer Services. Keep records and filing up to date. Implement contracts in case of new clients. Manage your work, taking into account the applicable procedures and agreements. Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. Commit yourself to high-quality administration and fast transactions. Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. Respond to questions in a qualitative way. Manage all communications (letter, fax, e-mail) to clients and insurers. Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)
- Bilingual English and German or French. - Customer Service and Call Center Experience. - Experience in back office tasks.
- Perm Contract - Monday to Friday or Saturday, with different schedules. - Salary: €16.000/20.000€ per anum + 7% commission + medical insurance + ticket restaurant + bus - Localication: Pozuelo de Alarcón.
International Insurance Company.
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