Customer Service (German or French) HOMEOFFICE Madrid

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Customer Service (German or French) HOMEOFFICE Madrid


  • Madrid
  • Inscripción cerrada
  • 3 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

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Importante empresa de seguros sanitarios selecciona algunos candidatos con nivel alto de Francés o Alemán y alto de Inglés para su departamento de Atención al Cliente Internacional
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/01/2022

Funciones

 * Communication management in day to day queries of our clients and insurers through different channels but mainly phone (letter, fax, e-mail).
 * Coordinate and ensure follow-ups of the assigned contracts/clients.
 * Handle and process medical reports.
 * Keep records and filing up to date.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
 * Communication management in day to day queries of our clients and insurers through different channels but mainly phone and e-mail (also faxes and letters).
 * Translate communications, medical reports or other documents if needed.
 * Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc.)
 * Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.

Requisitos

 * French or German native level and high of English
 * Skillful in taking decisions: takes the right action on allocated files based on the available information.
 * Excellent Communication skills.
 * Accurate: works accurately on the input of data, aims to work faultlessly.
 * Discipline: pays attention to procedures, agreements and document flows.
 * Efficient: finds a good balance between quality and quantity.
 * Team player: Able to work in a team.
 * Skillful with computer programs: readily learns the ropes in the use of current office applications
 * Discreet: works discreetly with confidential (medical) information.

Se ofrece

- Permanent Offer 
- Salary: 17.000 euros + anual bonus + Insurance
- HomeOffice
- Monday to Friday 9 to 16.45
- Start Day: 14 of Febraury
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    3

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