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Customer service/ German Madrid


  • Madrid
  • Inscripción cerrada
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

International company in new technologies.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 02/01/2020

Funciones

International company in new technologies.


Descripción de la oferta

* Deliver excellent customer experiences in all interactions with internal and external customers.
 * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
 * Prepare product or service reports by collecting and analyzing customer information
 * Manage large amounts of incoming calls.
 * Identify and assess customers' needs to achieve satisfaction.
 * Build sustainable relationships of trust through open and interactive communication.
 * Provide accurate, valid and complete information by using the right methods/tools.
 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 * Resolve customer complaints via phone, email, mail or social media.
 * Analysis, achievement and monitoring of KPIS.


Perfil del candidato

* High school diploma or equivalent

 * Experience as a sales representative in a call cente

 * CAF title
 * Native level of german(written and spoken)

 * Fluent in English (written and spoken)

 * Tech savvy skills to learn new software/applications quickly

 * Ability to communicate effectively, both verbally and in writing

 * Ability to approach problems logically

 * Strong planning & Scheduling skills

 * Organizing and planning time spend on specific activities 

 * Knowledge of using MS Office apps, specific Word and Excel


Oferta de empleo

Salaray. 25000 €
Permanent contract.
Schedule 9:00-18:00

Requisitos

Salaray. 25000 €
Permanent contract.
Schedule 9:00-18:00

Se ofrece

bonus
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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