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Customer Service (H/M) German Barcelona (Barcelona)

  • Barcelona (Barcelona)
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Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

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Manpower España

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 11/02/2022


This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for Life Science and Chemical Analysis customers.
Become a liaison between us and our current and potential customers, as well as to internal business partners, by providing first point of contact support to external customers in Europe.

As a Contact Centre Representative your tasks will include:• Manage large amounts of inbound and outbound calls in a timely manner.• Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.• Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.• Keep records of all conversations in our call centre database in a comprehensible way.

We are offering:• Full time job• 6 months contract + extension with possibilities to join the company• Great salary to negotiate + ticket restaurant


To be successful in this role you will need:• Excellent/ fluent language skills (verbal and in writing) in German and English as secondary language is required• Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types• Strong communication and active listening skills• Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams

The following is not mandatory, but considered a plus:• A university degree• Previous experience in a customer service role• Familiarity with CRM systems and practices is a plus

Área - Puesto

Administración de Empresas - Adjunto a Director General

Categoría o nivel

Mando intermedio

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