CUSTOMER SERVICE (Holandés e Inglés bilingue) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 13 horas
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Importante Empresa multinacional americana, del sector seguros sanitarios y con presencial en 30 países, necesita incrementar su departamento de atención al cliente.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 01/05/2018

Funciones

Si hablas Holandés e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto!

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process
 *  Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions
 * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
 * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.
 * Contribute to maintaining a co-operative and friendly working environment.
 *  Inform the Operations Manager on problems and inefficiencies.

Requisitos

 * Active language knowledge of minimum Dutch and English: bilingual level in both.
 * Experience in call center services
 * Experience in back office tasks.

Se ofrece

*Location: Pozuelo de Alarcon
*Permanent Contract
*From Monday to Friday (8h-15.45h) ---- Salary: 16.000 euros/year + Social Benefits
*From Monday to Friday (15h-23h) ---- Salary: 18.000 euros/year
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    5

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