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Customer Service (Inglés alto y Excel Alto) Madrid
- Ref: 2274881
- Page Personnel
- Hace 5 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia
A multinational company, specialiced in Wine and spirits and located primarily in Europe and the United States, seeks a Customer Service Professional, in order to be in contacts with clients and suppliers.
Duración de la oferta: hasta el 05/04/2018
If you like being in contact with clients, you have a HIGH ENGLISH LEVEL, and experience in the Logistic Sector this is your job! Descripción de la oferta * Responsible for customer order management globally (ensures alignment with consensus forecast) and guarantee that the orders are on line with the rules (order lead time, minimum quantity…) defined by company. Control the rules and respected. * Coordinate National & International orders: Daily supervision EDI income. Sales Team and e-mail sales orders. Following until delivery on time as customer requested. * Collects commercial information (events…) form sales forces and /or customer and share these information during the sales forecasting meeting * Follow up of KPIS for the business (OTIF by customer, market…) and action plan to improve the situation. * Contributes to budget elaboration and update YEO according to update sales forecast. * Follow up of claims form customer point of view. * Attend to monthly sales forecast meeting. * Update the database for customer: new customer, new prices Reference system update , customer sheet update (new customer and updating) * Rectification on AS 400 due daily work. * Follow up with logistic operator for sales orders incidences. * Mange Credit notes due sales prices difference or other errors. * Invoicing after sales price supervision. * Daily stock lDL supervision through Rentacli-AS 400 close to Logistic Responsible & Procurement Responsible also Winery. Perfil del candidato * Customer Service Experience. * Languages: Spanish and English: oral communication, reading and answering customer email, information from headquarter. * Internal technology: General Office IT Knowledge Windows, Folders creation and management, customer service systems, etc. * Excel at a basic level: create files, using basic formulas, basic tasks, combining files Word at basic level: create files, letters, margins, mailing, file combination, etc. * Word Excel at a basic level: create files, write letters for customers, combining file for mailings, etc. Oferta de empleo * Salary: 26.000 euros/year * Location: Madrid * Permanent Contract * Timetable: M-F (8h-17h)
*Salary: 26.000 euros/year *Location: Madrid *Permanent Contract *Timetable: M-F (8h-17h)
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