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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Empleado
10
2
Contrato De duración determinada
Jornada Completa
Duración de la oferta: hasta el 19/02/2022.
This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona. As a Contact Centre Representative your tasks will include: - Manage large amounts of inbound and outbound calls in a timely manner. - Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behaviour. - Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives. - Keep records of all conversations in our call centre database in a comprehensible way. If you are a dynamic person with a keen eye for detail, have high integrity and rise to meet challenges, here is your opportunity to put your practical experience and strong organizational skills to work in a dynamic and progressive environment!
To be successful in this role you will need: - Excellent/ fluent language skills (verbal and in writing) in one of the following languages: French, Italian or Portuguese. - English as secondary language is required. - Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types. - Strong communication and active listening skills. - Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams.
We are offering: - Full-time, long-term contract - Salary €9.49 per hour + bonus according to agreement - Hybrid model of work
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