Customer Service. Italian and English Speaker Madrid

Descripción de la oferta

Duración de la oferta: hasta el 22/10/2019.

Funciones

If you speak English and Italian and like being in contact with clients, this is your job!


Descripción de la oferta

* Administration process

- Coordinate and ensure a correct administrative follow-up of the assigned contracts/clients.

- Take full responsibility for the premium administration

- Keep records and filing up to date.

- Implement contracts in case of new clients

- Handle and process non-medical claims.

- Manage your work, taking into account the applicable procedures and agreements

- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

- Commit yourself to high-quality administration and fast transactions

 

* Communication process

- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

- Respond to questions in a qualitative way.

- Manage all communications (letter, fax, e-mail) to clients and insurers.

- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).

 

* Relations to other positions

- Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses,

Statistics)

- Provide all necessary information to the involved parties: clients, insurers, the International Customer

Services, Finance and Accounting Marketing and Communication.

- Contribute to maintaining a co-operative and friendly working environment.

- Inform the Operations Manager on problems and inefficiencies.


Perfil del candidato

Education Level:

- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies

Specific Knowledge:

- Active knowledge of English.

- Good knowledge of Italian


Oferta de empleo

- Perm Contract

- Different schedules:

Customer Service Rep Italian

L-V

8-3:45pm

16K + 7%

Customer Service Rep Italian

L-V

8-3:45pm

16K + 7%

Customer Service Rep Italian

L-V

8-3:45pm

16K + 7%

 

- Salary: €16.000/16.000per anum + 7% commission + medical insurance + bus

- Localication: Pozuelo de Alarcón.

Requisitos

- Bilingual English and Italian.

- Customer Service and Call Center Experience.

- Experience in back office tasks.

Se ofrece

comisiones + seguro