Customer Service. Italian and English Speaker Pozuelo de Alarcón (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 21/10/2019.

Funciones

If you speak English and Italian and like being in contact with clients, this is your job!

* Administration process
- Coordinate and ensure a correct administrative follow-up of the assigned contracts/clients.
- Take full responsibility for the premium administration
- Keep records and filing up to date.
- Implement contracts in case of new clients
- Handle and process non-medical claims.
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions

* Communication process
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Manage all communications (letter, fax, e-mail) to clients and insurers.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter).

* Relations to other positions
- Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, Statistics)
- Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
- Contribute to maintaining a co-operative and friendly working environment.
- Inform the Operations Manager on problems and inefficiencies.

Requisitos

- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies
- Active knowledge of English.
- Good knowledge of Italian

Se ofrece

- Perm Contract
- Different schedules: Customer Service Rep Italian. L-V. 8-3:45pm. 16K + 7%
- Salary: €16.000/16.000per anum + 7% commission + medical insurance + bus
- Localication: Pozuelo de Alarcón.