Customer Service. Italian and English Speaker Pozuelo de Alarcón (Madrid)
- Pozuelo de Alarcón (Madrid)
- Inscripción cerrada
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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Técnico
4
2
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 21/10/2019.
If you speak English and Italian and like being in contact with clients, this is your job! * Administration process - Coordinate and ensure a correct administrative follow-up of the assigned contracts/clients. - Take full responsibility for the premium administration - Keep records and filing up to date. - Implement contracts in case of new clients - Handle and process non-medical claims. - Manage your work, taking into account the applicable procedures and agreements - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. - Commit yourself to high-quality administration and fast transactions * Communication process - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. - Respond to questions in a qualitative way. - Manage all communications (letter, fax, e-mail) to clients and insurers. - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter). * Relations to other positions - Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, Statistics) - Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication. - Contribute to maintaining a co-operative and friendly working environment. - Inform the Operations Manager on problems and inefficiencies.
- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies - Active knowledge of English. - Good knowledge of Italian
- Perm Contract - Different schedules: Customer Service Rep Italian. L-V. 8-3:45pm. 16K + 7% - Salary: €16.000/16.000per anum + 7% commission + medical insurance + bus - Localication: Pozuelo de Alarcón.
International Insurance Company.
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