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Customer Service ( Italian, French or Portuguese) Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 96 días (Actualizada)
  • 12 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Cerrada Inscripción

Comparte:

Empresa

Page Personnel

If you speak native Italian, French or Portuguese and like being in contact with clients, this is your job!
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/12/2018

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions

Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Native Italian, French or Portuguese + highEnglish
- Level experience in call center services
- Experience in back office tasks.

Se ofrece

Location: Pozuelo de Alarcon Permanent Contract From Monday to Friday: 8 - 17.00H
Salary: 18.000 euros/year + Variable + Social Benefits + Transport
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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