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Customer Service. Italian or Mandarin Speaker Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Inscripción cerrada
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 16/09/2019

Funciones

Determining requirements; answering inquiries; resolving problems; fulfilling requests.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Coordinate and ensure a correct administrative follow-up of the clients and contracts.
Take full responsibility for the premium/eligibility administration.
Handle eligibility requests from Customer Services.
Keep records and filing up to date.
Implement contracts in case of new clients.
Manage your work, taking into account the applicable procedures and agreements.
Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
Commit yourself to high-quality administration and fast transactions.
Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
Respond to questions in a qualitative way.
Manage all communications (letter, fax, e-mail) to clients and insurers.
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Bilingual Chinese or Italian plus English.
- Customer Service and Call Center Experience.

Se ofrece

- Perm Contract
- Different schedules.
- Salary: €17.000/18.000per anum + 7% commission + medical insurance + bus
- Localication: Pozuelo de Alarcón.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    5

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