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Customer Service. Italian or Russian + English Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Inscripción cerrada
  • 5 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

International Insurance Company.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/12/2019

Funciones

If you speak English and Italian and like being in contact with clients, this is your job!

Administration process:
- Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 - Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 - Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 - Take full responsibility for the premium/eligibility administration
 - Handle eligibility requests from Customer Services
 - Keep records and filing up to date.
 - Implement contracts in case of new clients
 - Manage your work, taking into account the applicable procedures and agreements
 - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 - Commit yourself to high-quality administration and fast transactions.

Communication process:
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 - Respond to questions in a qualitative way.
 - Manage all communications (letter, fax, e-mail) to clients and insurers.
 - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

- Bilingual English and Italian or English or Russian
- Customer Service and Call Center Experience.

Se ofrece

- Diferent schedules:
  * from 15:15 to 23:00 (Italian and English Speaker)
  * from 12:00 to 20:00H (Russian and English Speaker)
- Perm Contract
- Salary: €17.000/18.000per anum + 7% commission + medical insurance + bus
- Localication: Pozuelo de Alarcón.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    5

Inscripción Cerrada


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