Customer Service Junior - German Native Madrid

Descripción de la oferta

Duración de la oferta: hasta el 23/09/2019.

Funciones

Importante empresa líder en su sector (aplicaciones móviles) busca un Customer Service para dar soporte al mercado Alemán.


Descripción de la oferta

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:

Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.

Manage the incoming calls and reply to the requests by phone and / or email.

Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.

Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.

Build sustainable relationships and trust with customers through open and interactive communication.

Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.

Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.

Support all processes and operations of multiple departments (sales, financial, admin ...).

Take the extra mile to engage customers.


Perfil del candidato

Mandatory native level of German.

Valuable previous experience in Customer Service, Help Desk or similar.

Valuable international experience. Goal oriented with great communication and interpersonal skills.

Flexible, resourceful and able to multi-task while establishing priorities and providing solutions.

Proactive, dynamic, with positive attitude and team spirit.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional.

Salario: 18000€ bruto/anual + comisiones.

Lugar: Madrid Centro.

Tipo de contrato: Indefinido.

Horario: 12.00H - 21.00H de Lunes a Viernes.

Requisitos

Mandatory native level of German.

Valuable previous experience in Customer Service, Help Desk or similar.