Customer Service Junior - German Speaker Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 09/08/2019.

Funciones

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:
 * Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
 * Manage the incoming calls and reply to the requests by phone and / or email.
 * Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
 * Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
 * Build sustainable relationships and trust with customers through open and interactive communication.
 * Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
 * Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.
 * Support all processes and operations of multiple departments (sales, financial, admin ...).
 * Take the extra mile to engage customers.

Requisitos

 * Mandatory native level of German.
 * Valuable previous experience in Customer Service, Help Desk or similar.
 * Valuable international experience.
 * Goal oriented with great communication and interpersonal skills.
 * Flexible, resourceful and able to multi-task while establishing priorities and providing solutions.
 * Proactive, dynamic, with positive attitude and team spirit.

Se ofrece

Oportunidades de carrera y desarrollo profesional.
Salario: 18000€ bruto/anual + comisiones.
Lugar: Madrid Centro.
Tipo de contrato: Indefinido.
Horario: 12.00H - 21.00H de Lunes a Viernes.