Customer Service Manager ENGLISH NATIVE Barcelona (Barcelona)

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Customer Service Manager ENGLISH NATIVE Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 1 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 3 años de experiencia

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Comparte:

Empresa

Page Personnel

Multinational based in Barcelona
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/07/2021

Funciones

- To assist and work closely with the Regional manager to monitor and support the transition and change management processes on people/process/technology activities
- To participate in the recruitment, hiring and on-boarding of the new employees
- To manage the day-to-day operations of the customer service team (10 - 15 people), providing supervision and technical assistance to achieve departmental and organisational goals
- KPI's for departmental performance - measure and improve
- To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
- To coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
- To perform annual reviews, appraisals and performance management reviews for the customer service staff
- To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Requisitos

 - Bachelor's degree - with administrative and/or commercial orientation preferably 
 - Excellent knowledge of MS Office (Excel and PowerPoint) and Outlook 
 - Strong customer service and business acumen
 - Native or near native level of English (company language)

 * Experience in B2B (MUST)
 * Atleast 5 years' experience in team management (coaching), people development and leadership
 * Experience in order intake to cash, processing orders, order follow-up, incoterms, tax approach, and credit notes (MUST)
 * English as a NATIVE language

Se ofrece

* Health insurance 
 * Home office 2-3 days at week
 * Pension plan
 * Life insurance
 * Others
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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