Customer Service Manager Iberia-Italy Madrid

Descripción de la oferta

Proceso de selección continuo.

Funciones

One of the world's leading companies in medical solutions is looking for a Customer Service Manager to lead the building and later management of a Customer Service Team for their Iberian market (Portugal, Spain and Italy). * Lead and manage the Customer Service Team so to deliver a seamless customer experience, while adding business value through an integrated best-in-class service that align with a customer centricity orientation. * Guide and coach the Customer Service Team Leader and Specialist to secure necessary resources and competencies to deliver the strategy. * Add continuous value and improments to the company's culture collaborating closely with their internal and external stakeholders (Sales, Logistic & Finance). * Use the relevant measurement tools and metrics in order to coordinate, optimize, lead and deliver all activities related to Customer Service Strategy. * Collect, analyze and interpret customer interactions data to identify insights, requirements and information useful in optimizing the customer experience. * Participate and contribute to the Customer Experience transformational and digitalization project. * Align with the Global Customer Service managers and with Local business managers on strategic priorities and development of initiatives to meet future customer expectations.

Requisitos

* A minimun of 3-5 years in a similar role. * Proven experience creating and leading a team of 5-10 people both in-situ and remotely. * Knowledge and understanding of order to cash processes. * Accustomed to multinational companies, preferably related to healthcare equipment. * Interpersonal skills and leadership abilities. * Ability to make decision under preassure and aligned with the designed strategy. * Motivated, hardworking and hands-on. * Fully fluent English and Spanish, other European language a plus. * Skilled in SAP desirable. * Available to travel abroad when required.

Se ofrece

Oportunidades de carrera y desarrollo profesional. #LI-DNP