Customer Service Manager with European Languages (m/f) Barcelona


  • Barcelona
  • Hace 23 horas (Actualizada)
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 4 años de experiencia

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Page Personnel

Our client is a leader in Retail - ecommerce industry, looking for a Customer Service Manager with European languages
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/08/2019

Funciones

Great Customer Service Manager role with decent working hours in an e commerce company in the city center


Descripción de la oferta

Managing a team of 1-2 Customer Service Representatives

Attending inbound calls and emails, chats from customers, regarding their shopping experience, orders, deliveries and processing payments.
Handling new incoming reclaims and making sure that they are handled accordingly.
Management of administrative tasks.
Providing great customer service quality (phone, e-mail, chat).
Manage consumer complaints or requests with interest and attention.
Dealing with B2C from luxury e-commerce Costumers.


Perfil del candidato

Having a solid team management experience for at least 2 years and with solid retail, e commerce, fashion sector background.

Excellent communication skills who could amelioriate the customer experience.

Being positive, happy, easy going, open to feedback and to communicate with the team in a clear and straightforward way.
The drive and ambition to complete your tasks in a timely and effective manner.
A willingness to learn and improve

CS tools knowledge
Being native and fluent in at least 2 European languages - preferably in Spanish, German, French, Italian, English

Part - time candidates would be also accepted


Oferta de empleo

Good Salary

Health Insurance after 1st year

Team building activities

Discount on the products

23 days holidays

40 hours a week

Requisitos

Having a solid team management experience for at least 2 years and with solid retail, e commerce, fashion sector background.
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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