Customer Service Manager with European Languages (m/f) Barcelona
- Barcelona
- Inscripción cerrada
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Al menos 4 años de experiencia
Retribución sin especificar
Atención al cliente
Mando intermedio
1
3
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 28/08/2019.
Great Customer Service Manager role with decent working hours in an e commerce company in the city center Descripción de la oferta Managing a team of 1-2 Customer Service Representatives Attending inbound calls and emails, chats from customers, regarding their shopping experience, orders, deliveries and processing payments. Handling new incoming reclaims and making sure that they are handled accordingly. Management of administrative tasks. Providing great customer service quality (phone, e-mail, chat). Manage consumer complaints or requests with interest and attention. Dealing with B2C from luxury e-commerce Costumers. Perfil del candidato Having a solid team management experience for at least 2 years and with solid retail, e commerce, fashion sector background. Excellent communication skills who could amelioriate the customer experience. Being positive, happy, easy going, open to feedback and to communicate with the team in a clear and straightforward way. The drive and ambition to complete your tasks in a timely and effective manner. A willingness to learn and improve CS tools knowledge Being native and fluent in at least 2 European languages - preferably in Spanish, German, French, Italian, English Part - time candidates would be also accepted Oferta de empleo Good Salary Health Insurance after 1st year Team building activities Discount on the products 23 days holidays 40 hours a week
Having a solid team management experience for at least 2 years and with solid retail, e commerce, fashion sector background.
Our client is a leader in Retail - ecommerce industry, looking for a Customer Service Manager with European languages
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