Customer Service - Middle East or North Africa Arabic Speaker Madrid


  • Madrid
  • Hace 21 horas
  • 2 inscritos

Jornada Parcial - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve our customers' health, well-being, and sense of security with the power of preventive care.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 27/02/2019

Funciones

If you speak high English level and Arabic and like being in contact with clients, this is your job!


Descripción de la oferta

Administration process:

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 

 * Take full responsibility for the premium/eligibility administration

 

 * Handle eligibility requests from Customer Services

 

 * Keep records and filing up to date.

 

 * Implement contracts in case of new clients

 

 * Manage your work, taking into account the applicable procedures and agreements

 

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 

 * Commit yourself to high-quality administration and fast transactions

 

Communication process:

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 

 * Respond to questions in a qualitative way.

 

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)


Perfil del candidato

Spanish + MiddleEastorNorthAfricaArabic

Experience in Customer Service


Oferta de empleo

Location: Pozuelo de Alarcon

Permanent Contract / Indefinido

Different schedules

Salary: 16.000 to 20.000 euros/year + Variable + Social Benefits + Transport

Requisitos

Native or bilingual Middle East or North Africa Arabic  + high English level.

Experience in Customer Service.

Se ofrece

Variable + Social Benefits + Transport
  • Área

    Banca y seguros

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    10

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