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Customer Service Portuguese speaker Madrid


  • Madrid
  • Inscripción cerrada
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

International company in new technologies.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/09/2019

Funciones

We are looking for Portuguese Customer Service to work for a leading international company in new technologies.
 * Deliver excellent customer experiences in all interactions with internal and external customers.
 * Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
 * Prepare product or service reports by collecting and analyzing customer information.
 * Manage large amounts of incoming calls.
 * Identify and assess customers' needs to achieve satisfaction.
 * Build sustainable relationships of trust through open and interactive communication.
 * Provide accurate, valid and complete information by using the right methods/tools.
 * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 * Resolve customer complaints via phone, email, mail or social media.
 * Analysis, achievement and monitoring of KPIS.

Requisitos

- High school diploma or equivalent
- Experience as a sales representative in a call center
- Native level of Portuguese (written and spoken)
- Fluent in English (written and spoken)
- Tech savvy skills to learn new software/applications quickly
- Ability to communicate effectively, both verbally and in writing
- Ability to approach problems logically
- Strong planning & Scheduling skills
- Organizing and planning time spend on specific activities
Keyboard skills
- Knowledge of using MS Office apps, specific Word and Excel

Se ofrece

* Salaray. 16.732 €
 * Permanent contract.
 * Schedule. From 10.00 to 18.00, from 10.30 to 19.30, from 13.00 to 21.00 or from 11.00 to 20.00.
  • Área

    Comercial, ventas

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    10

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