Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Customer Service Representative - Dutch and French

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in Barcelona. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be order management and customer service, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

The Customer Service Coordinator is a key role who will interface with customers and be an active player with our pre and post sales engineers and other representatives to handle a variety of pre and post-sales functions.

Requirements

Your qualifications:

High proficiency in French and Dutch
Positive attitude to delight customers, above and beyond the call of duty
Able to clearly articulate messages to a variety of audiences
Able to establish and maintain strong relationships
Time management in fast paced environment
Organizational skills to maximize productivity
Adapt to customer situation & different personalities
Work is accurate and with eye for detail
Is always seeking to improve the job and provides solution oriented feedback
Demonstrates business judgment by knowing when to work independently and when to collaborate
Ability to solve complex issues that are in the best interest of the customer and the company
Positively manage stress that is typical in a customer service environment
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)

This is a full time position, Monday through Friday for 8 hrs a day with start time varying between 8 am and 9am.

If you would like to be considered for this role, please send your application via Agilent career portal. We look forward to receive your application, thank you.

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