Customer Service Representative - Spanish Native (m/f) Barcelona


  • Barcelona
  • Hace 32 horas (Actualizada)
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Page Personnel

We are looking for a renowned fashion/jewelry brands a Customer Service Representative.

In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/10/2019

Funciones

-Attending inbound calls and emails, chats from customers, regarding their shopping experience, orders, deliveries and processing payments.
-Handling new incoming reclaims and making sure that they are handled accordingly.
-Management of administrative tasks.
-Providing great customer service quality (phone, e-mail, chat).
-Manage consumer complaints or requests with interest and attention.
-Dealing with B2C from luxury e-commerce Consumers.

Requisitos

-Having a solid team management experience for at least 2 years and with solid retail, e commerce, fashion sector background.
-Excellent communication skills who could amelioriate the customer experience.
-Being positive, happy, easy going, open to feedback and to communicate with the team in a clear and straightforward way.
-The drive and ambition to complete your tasks in a timely and effective manner.
-A willingness to learn and improve
-Being native and fluent in at least 2 European languages - preferably in Spanish, German, French, Italian, English


Part - time candidates would be also accepted

Se ofrece

Oportunidades de carrera y desarrollo profesional
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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