Customer Service Representative with German Madrid (Madrid)


  • Madrid (Madrid)
  • Hace 28 días
  • 5 inscritos

Jornada Completa - Contrato Indefinido - 20.000€ Brutos/anuales - No se requiere experiencia

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Descripción de la oferta

Descripción de la oferta

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Funciones

We are looking for a Customer Service Representative with German for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Customer Service experience and knowledge of German and English/Spanish required. 

As a Customer Service Representative with German, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is Part Time 32h: 5h shift (18.00 pm to 23.00) and weekends 9 hours shift on the morning/afternoon or afternoon/evening (2 days off a week)

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in German in addition to English/Spanish (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential) 

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 

Softskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and team work
-Maintain calmness under pressure

Se ofrece

-Attractive salary
-Full permanent position
-International environment

Etiquetas

  • atencion al cliente
  • customer service
  • csr
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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