Customer Service Representative with Italian Barcelona

Funciones

- We are looking for an experienced Customer Service Representative with Italian
- Fluent in Italian and English languages

 * Processing incoming customer requests and orders.
 * Checking the orders against the customer and purchase order agreements.
 * Responding to customer product inquiries and issues in a timely manner.
 * Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
 * Assure correct pricing of the customer orders, invoicing timely and accurately.
 * Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.
 * Handling the complaints and returning shipments.
 * Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
 * Supporting and interfacing the Sales Representatives.
 * Working efficiently with all internal departments and with external parties.
 * Maintaining, updating and filing the customer documents, record and internal documents.
 * Able to balance competing demands and prioritize.

Requisitos

 * Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
 * Fluent in Italian and English with excellent communication skills. Any other additional language will be a plus.
 * Minimum of 2 years of Customer Service experience within a similar position/industry is a plus.
 * Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset.
 * Striving for exceptional customer satisfaction.
 * High attention to detail.
 * Fast learner and driven to action.
 * High performance culture in complex business scenarios.
 * Ability to prioritize and balance competing demands.
 * Competency in adapting to regularly changing conditions.
 * Consistently delivering business results.

Se ofrece

* Stable Project 
 * 2 days home office

• Área

  Atención al cliente

• Categoría o nivel

  Empleados

• Nº Vacantes

  1